Terms of Use

1. Acceptance of Terms

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, along with our Privacy Policy. If you do not agree with any part of these Terms, you must discontinue use of the Website immediately.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website after any changes constitutes acceptance of the revised Terms. We encourage you to review this page periodically for updates.

2. Use of the Website

You agree to use the Website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment of the Website. Prohibited conduct includes, but is not limited to:

• Using the Website in any way that violates applicable local, state, national, or international law or regulation.
• Attempting to gain unauthorised access to any part of the Website, other accounts, computer systems, or networks connected to the Website.
• Engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which may harm ZOLO FASHIONS or users of the Website.
• Using the Website to transmit, distribute, or upload any material that contains viruses, trojans, worms, or any other malicious or harmful code.
• Scraping, data mining, or using automated tools to extract content from the Website without our written permission.
• Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity.

We reserve the right to terminate or restrict your access to the Website at our sole discretion, without notice, for any conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

3. Account Registration

To access certain features of the Website, such as placing orders or joining the ZOLO VIP Programme, you may be required to create an account. When registering, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Maintain the security and confidentiality of your account password and restrict access to your account.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately if you suspect any unauthorised use of your account or any other breach of security.

You must be at least 18 years of age to create an account and use the Website. ZOLO FASHIONS reserves the right to suspend or terminate any account that we reasonably believe contains inaccurate, false, or incomplete information, or that has been used in violation of these Terms.

4. Products & Pricing

All products listed on the Website are subject to availability. We make every effort to display product descriptions, images, and pricing as accurately as possible. However, we do not warrant that product descriptions, images, pricing, or other content on the Website is accurate, complete, reliable, current, or error-free.

• All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• ZOLO FASHIONS reserves the right to modify prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.
• In the event of a pricing error, we reserve the right to cancel the order and issue a full refund. We will notify you of the cancellation and provide an opportunity to re-order at the correct price.
• Promotional offers, discounts, and sale prices are valid for a limited time and may be subject to additional terms and conditions.

5. Orders & Payment

When you place an order through the Website, you are making an offer to purchase the selected products subject to these Terms. All orders are subject to acceptance and availability.

• Upon placing an order, you will receive an order confirmation via email or SMS. This confirmation acknowledges receipt of your order but does not constitute acceptance. The order is considered accepted only when the products are dispatched.
• We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity.

We accept the following payment methods:

• Cash on Delivery (COD) — Pay in cash at the time of delivery. COD availability may vary by location.
• UPI — Google Pay, PhonePe, Paytm, and other UPI-enabled apps.
• Credit & Debit Cards — Visa, Mastercard, RuPay, and other major card networks.
• Net Banking — Supported by all major Indian banks.
• EMI — Available on select cards and orders above a minimum threshold.

All online payments are processed through secure, PCI-DSS compliant payment gateways. ZOLO FASHIONS does not store your card or banking details on its servers.

6. Shipping & Delivery

We aim to deliver all orders in a timely manner. Shipping timelines, delivery charges, and service availability may vary depending on your location and the products ordered.

For detailed information on shipping methods, estimated delivery times, delivery charges, and our shipping coverage, please refer to our Shipping Policy page.

ZOLO FASHIONS is not responsible for delays caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or carrier-related issues.

7. Returns & Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may be eligible for a return or refund subject to our return policy.

For complete details on return eligibility, the return process, refund timelines, and exchange options, please refer to our Return & Refund Policy page.

8. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, product photographs, icons, audio and video clips, digital downloads, data compilations, and software, is the property of Zolo Trends Private Limited (trading as ZOLO FASHIONS) or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

• The ZOLO FASHIONS name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Zolo Trends Private Limited. You may not use these marks without our prior written permission.
• You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Website without our express written consent, except for temporary storage in your web browser cache or as expressly permitted in these Terms.
• If you believe that any content on the Website infringes your intellectual property rights, please contact us at the address provided in the Contact section below.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ZOLO FASHIONS, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from:

• Your access to, use of, or inability to access or use the Website.
• Any conduct or content of any third party on the Website.
• Any content obtained from the Website.
• Unauthorised access, use, or alteration of your transmissions or content.

The Website and all products and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

In no event shall our total liability to you for all claims arising from or relating to the use of the Website exceed the amount paid by you, if any, for accessing the Website during the twelve (12) months preceding the claim.

10. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms, your use of the Website, or any products or services purchased through the Website shall be subject to the exclusive jurisdiction of the courts located in Bihar, India.

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

11. Contact

If you have any questions, concerns, or feedback regarding these Terms of Use, please contact us:

• Email: idealtradingco940@gmail.com
• Phone: +91 9234408700 (Mon–Sat, 10AM–6PM IST)
• Registered Address: Desri Road, Sadabpur Mahua, Near Canara Bank, Mahua, Vaishali, Bihar — 844122, India

Company: Zolo Trends Private Limited
CIN: U47820BR2025PTC079961