Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Information

When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping and billing address, and date of birth.

Order Data

When you make a purchase, we collect details related to your order including the products purchased, order value, payment method used, transaction IDs, and delivery preferences.

Browsing Data

We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and click patterns. This data helps us understand how visitors interact with our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing

To process and fulfil your orders, manage payments, arrange shipping, send order confirmations, and provide delivery updates.

Communication

To send you transactional messages related to your account and orders, respond to your enquiries, and, with your consent, send you promotional offers, newsletters, and marketing communications. You can opt out of marketing communications at any time.

Improving Our Services

To analyse usage trends, monitor the effectiveness of our marketing campaigns, personalise your shopping experience, improve our website functionality, and develop new products and features.

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

Payment Processors

We share necessary transaction data with our payment gateway partner, Razorpay, to process payments securely. Razorpay adheres to PCI-DSS standards and maintains its own privacy practices.

Shipping Partners

We share your name, address, and phone number with our logistics and courier partners solely for the purpose of delivering your orders.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Zolo Trends Private Limited, our customers, or the public.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including session management, shopping cart functionality, and security features.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting information such as pages visited, time spent, and navigation patterns.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across platforms.
• Preference Cookies: Remember your settings and preferences, such as language, region, and display options, to provide a personalised experience.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to use some features.

5. Data Security

We take the security of your personal data seriously and implement a variety of measures to protect it:

• Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS encryption.
• Secure Payments: All payment transactions are processed through Razorpay, which is PCI-DSS Level 1 compliant. We do not store your credit card or debit card details on our servers.
• Access Controls: Access to personal data is restricted to authorised personnel only, on a need-to-know basis.
• Regular Audits: We periodically review and update our security practices to address emerging threats and vulnerabilities.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

6. Your Rights

You have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Correction: If any of your personal information is inaccurate or incomplete, you have the right to request its correction or update.
• Right to Deletion: You may request the deletion of your personal data from our systems. Please note that certain data may be retained as required by law or for legitimate business purposes such as order records and tax compliance.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time by contacting us or adjusting your account settings.
• Right to Data Portability: You may request your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

• Email: idealtradingco940@gmail.com
• Phone: +91 9234408700 (Mon–Sat, 10AM–6PM IST)

Zolo Trends Private Limited
Desri Road, Sadabpur Mahua
Near Canara Bank, Mahua
Vaishali, Bihar — 844122, India