Frequently Asked Questions

Standard delivery takes 5-7 business days across India. Metro cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata) typically receive orders within 3-5 business days. Express delivery is available for select pin codes and delivers within 1-2 business days for an additional fee.

Yes! We offer free standard delivery on all orders above ₹999. VIP Gold and Platinum members enjoy free delivery on every order regardless of the amount. Express delivery charges apply separately.

Once your order is dispatched, you will receive an SMS and email with a tracking link and AWB (Air Waybill) number. You can also track your order anytime from the Track Your Order page or through your account dashboard under "My Orders".

You can modify or cancel your order within 1 hour of placing it, provided it has not been dispatched. To request a change, visit your account dashboard or contact our support team at +91 9234408700. Once an order is shipped, it cannot be cancelled but you can refuse delivery or initiate a return.

We deliver to over 25,000 pin codes across India through our logistics partners. During checkout, you can enter your pin code to check serviceability. Cash on Delivery (COD) may not be available for all pin codes. Remote and hilly areas may have slightly longer delivery times.

We offer a hassle-free 30-day return policy on most items. Products must be unused, unworn, unwashed, and returned in their original packaging with all tags attached. VIP Gold members get a 60-day return window and Platinum members enjoy a 90-day return window.

Log in to your account, go to "My Orders", select the order containing the item you wish to return, and click "Return Item". Choose a reason for the return and schedule a free pickup. Our courier partner will collect the item from your doorstep within 2-3 business days.

Once we receive and inspect the returned item, refunds are processed within 3-5 business days. The amount will be credited back to your original payment method. UPI and wallet refunds are typically instant, while bank and card refunds may take 5-7 business days to reflect in your statement.

Yes, exchanges are available for a different size or colour of the same product, subject to stock availability. Initiate an exchange through the "My Orders" section. The replacement will be dispatched once we receive the original item, or you can opt for a simultaneous exchange (pickup and delivery together) in select cities.

For hygiene and safety reasons, innerwear, swimwear, socks, and jewellery cannot be returned or exchanged. Items purchased during final clearance sales marked as "non-returnable" are also exempt. Customised or altered products cannot be returned unless there is a manufacturing defect.

We accept a wide range of payment methods including Visa, Mastercard, RuPay debit and credit cards, UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking from all major Indian banks, mobile wallets, EMI (no-cost EMI available on select banks), and Cash on Delivery (COD).

Yes, COD is available for orders up to ₹10,000 at most serviceable pin codes. A nominal COD handling fee of ₹49 may apply on orders below ₹499. COD is not available for international shipments or certain remote locations. You can check COD availability by entering your pin code at checkout.

Absolutely. All transactions on Zolo Fashions are protected with 256-bit SSL encryption. We use Razorpay as our payment gateway, which is PCI DSS Level 1 compliant. We never store your full card details on our servers. All UPI and Net Banking payments are processed through secure bank channels.

Yes, no-cost EMI is available on orders above ₹3,000 with select bank credit cards. EMI tenures of 3, 6, 9, and 12 months are offered. The EMI option and eligible banks will be displayed at checkout. Standard EMI with interest is also available on most credit cards.

In rare cases, the amount may be debited due to a network issue even if the order was not confirmed. Do not worry — if the transaction fails, the amount is automatically refunded to your account within 5-7 business days. If you do not receive the refund, please contact us with your order ID and transaction details at idealtradingco940@gmail.com.

Creating an account is quick and free. Click the account icon in the top navigation or visit our registration page. You can sign up using your email address and mobile number. An OTP will be sent to verify your mobile number. Once verified, you are automatically enrolled in our Silver VIP tier.

Our VIP Programme has three tiers — Silver, Gold, and Platinum. You earn points on every purchase (1 point per ₹100 at Silver, 1.5 at Gold, 2 at Platinum). As your monthly spending increases, you unlock higher tiers with better discounts (5%, 10%, 18% off respectively), extended return windows, and exclusive perks like personal styling and private event invitations.

VIP points are valid for 12 months from the date they were earned. Your tier status is recalculated every 30 days based on your spending. If you fall below a tier threshold, you will receive an email notification 7 days before your status changes, giving you time to maintain your tier.

At checkout, select the "Pay with Points" option. 100 points equals ₹50 in value. You can redeem up to 30% of your order total using points. Points cannot be combined with certain promotional offers but do stack with your standard VIP tier discount.

On the login page, click "Forgot Password?" and enter your registered email address. You will receive a password reset link valid for 24 hours. If you registered with your mobile number, you can also reset via OTP. For further assistance, contact our support team.

Each product page includes a detailed size chart with measurements in both inches and centimetres. We recommend measuring yourself and comparing with the chart before ordering. If you are between sizes, we suggest going one size up for a comfortable fit. Our customer support team can also assist you with sizing queries.

We make every effort to display colours as accurately as possible. However, slight variations may occur due to differences in screen settings, resolution, and lighting conditions during photography. If you receive a product that differs significantly from what was shown, you are welcome to return it under our 30-day return policy.

Each product comes with a care label sewn into the garment with specific washing and care instructions. As a general rule, we recommend washing in cold water, avoiding bleach, and air-drying when possible to preserve fabric quality and colour. Delicate fabrics like silk and linen should ideally be dry-cleaned.

Popular items are restocked regularly. On any sold-out product page, you can click the "Notify Me" button and enter your email to be alerted as soon as the item is back in stock. Limited edition and seasonal collections may not be restocked once sold out.

Yes, Zolo Fashions is committed to ethical and responsible sourcing. We work directly with trusted manufacturers who follow fair labour practices. Our fabrics are sourced from certified mills and we are continuously working towards more sustainable packaging and production processes.